Network Evaluation offers several different classes of troubleshooting services (Details below):

• Telephone Support - Billed in 15 minute increments, this is for straighforward walk-throughs
• Remote Network Access Support - Billed in 15 minutes increments with remote control capability
• On-Site Troubleshooting - Billed at a one hour minimum and 1/2 hour increments

Network Evaluation offers expertise in five primary areas of troubleshooting (Details below):

• Network Protocols - configuration, routing, connectivity issues, etc.
• Firewall Configuration - Problem identification, Resolution, and streamlining
• Intrusion Identification & Analysis - Identification & Resolution of Anomalies
• Name Service (DNS) - Configuration, Name Resolution, Propagation, Delegation
• Spyware Removal - Identification and removal of all spyware (See page)
• Unknown Problems - Resolution of a problem to identify the appropriate specialty

For more information about troubleshooting services, please Contact Us

Remote Network Access Support - Network Evaluation will place one or more systems on your network, which are remotely accessed and controlled by us. Alternately, you grant us remote access to your systems already in-place. This option requires a written contract, since this involves direct access to your network, and the placement of our equipment on your premises. This service is billed in 15-minute increments.

On-Site troubleshooting - Network Evaluation will come to your site with specialized equipment and software (as needed) to resolve problems which cannot be solved over the telephone, or which may require escalation. If we come on site as a followup to telephone support, you will not be billed for the telephone time. On-Site visits are billed in increments of 1 hour.

Profiling - Network Evaluation will come on-site, analyze and characterize the network traffic, and the processing load on your systems. This is typically done when everything seems to work, but not very well, or things work from one area, but not from another, hinting at hidden problems. Once analyzed, Network Evaluation will make changes to improve performance, and will provide a written report detailing what was found. In some cases, new equipment or software may be prescribed.

Firewall Configuration - Many commercial-quality firewalls have often been "patched" over and over again to meet the ongoing demands of users without ever having the entire set of requirements re-analyzed to make sure that no inadvertent configurations allow unwanted traffic, or to see if some configuration elements are superfluous, or outdated. Network Evaluation will simplify the firewall configuration, increase its efficiency, and enhance its maintainability - all with no loss of functionality or security & often improving it.

Intrusion Identification & Analysis - Identification & Resolution of Anomalies

Name Service (DNS) - Configuration, Name Resolution, Propagation, Delegation - all aspects of DNS are within our areas of expertise. We can train your staff to better maintain what you've got, and perform cleanups to

Spyware Removal - Identification and removal of all spyware (See page) - This is a fixed-price service.

Unknown Problems - Problems with no known source are thoroughly tracked down and resolved to the point where the specialty required is precisely identified. If the problem is within our areas of expertise, we'll finish the job. If not, then we can either refer you to other specialists, or leave the resolution up to you.